1. Evolution of quality concepts. How ISO 9000 came to being.
2. Evolution of ISO 9000 and structure of ISO 9000:2000.
3. Concept and principles of quality management systems according to ISO 9000.
4. Quality management system according to ISO 9001:2000.
   1. General requirements
   2. Management responsibility
   3. Resource management
5. Quality management system according to ISO 9001:2000 -Product realization.
6. Quality management system according to ISO 9001:2000 - Measurement, analysis and improvement.  
7. Auditing and certification of quality management systems  
8. Launching a quality management system  

These materials have been developed in the framework of Mediterranean 2000, a multi-agency project implemented for the benefit of SMEs in ten countries in the Mediterranean Basin and the Horn of Africa.

Mediterranean 2000 is sponsored by the Italian Government and coordinated by the UN Conference on Trade and Development (UNCTAD).

The views expressed in these training materials are the personal view of the author and do not represent an official view of ISO.

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